All products over £100 purchased through Energise Your Life will be supplied with a free next working day delivery* service to customers in Mainland UK. Expected delivery times for orders placed outside of Mainland UK will be 2 days for UK Offshore and Scottish Highlands and 5 - 7 days for Mainland Europe deliveries. Some European countries will also be eligible for free delivery services, but for a full list of countries and delivery costs please see the tables below.
*Please be aware that due to additional demand at this busy time of year, some deliveries may take longer than anticipated. We will always endeavour to dispatch orders on time to facilitate next working day delivery. However, we cannot account for any delays incurred by the courier.
To receive an item through our next working day service, the order must be placed and have registered in our system before 3pm. We recommend for orders to be placed before 2:30 to ensure this deadline is met. If the order is received after this time it will be dispatched from our warehouse on the following day instead. Any orders placed after 3pm on Friday or over the weekend will be dispatched on the first working day of the following week.
We use a range of courier services to ensure our products arrive on time including: DPD, DHL, Interparcel, Royal Mail and UK Mail. For any delivery service or cost enquiries please contact us at firstname.lastname@example.org.
Orders being shipped outside of the UK will be exempt from UK VAT charges (This includes the Channel Islands and Gibraltar). However, upon arrival at the destination country, all delivered goods will be subject to local taxes and may incur additional customs fees. The carrier will contact you with details of any payment due at this time. For further details on any charges that may be incurred, please consult the destination country's government guidance.
If you wish to make an alteration to the address you have provided, it is important that you contact us before the product is dispatched, either by phone or at email@example.com. If you request an alteration after the item has been dispatched, you will incur an additional fee of at least £15. However, this fee will vary depending on the value and weight of the product.
Order cancellations likewise must be made before the product has been dispatched, and any cancellations requested after that point will lead to fees being deducted from the amount to be refunded.
If the product you have ordered has not been delivered within an expected timescale and there is no evidence of the courier having attempted a delivery, please contact us. We will then contact the courier on your behalf to discover any reasons for a delay in the delivery process.
Please be aware that we are have no control over how a courier handles a product after it has left our dispatch centre. However, we will always do our best to provide any help and support we can through instances where the delivery service they provide fails to meet expectations.
Additionally it is important to note that couriers as part of their service agreements are not required to call customers in advance of delivery. If requested we can provide information requesting for them to so, but the final decision will be in the hands of the driver delivering the parcel. If you are aware that you won’t be at your home address at a likely delivery time we request that you instead have the item delivered to a work address or a suitable neighbour.