Site Information

 Loading... Please wait...
Phone Icon
Call Us On:
 0207 7948 485
 |  Wish List
Delivery Icon Free UK Delivery
Price Icon Lowest Price Promise
Tick Icon 14 Day Money Back Guarantee
Time Icon 1 Hour Delivery Window

Warranty and Support Requests

Here at we test all the products we sell and only retail products we feel are designed and built to the highest standards and engineered to last, fortunately as a result we rarely encounter issues with our products. We appreciate that in some circumstances, throughout the lifetime of your product, you may require assistance in getting new parts or repairing a machine.

In order to make the process as quick and straightforward as possible and to help our service and repair team fix your item as efficiently as possible, we request, as a first step,  you send us the following information in writing, via email -  

-----------------------------------------------------------------                   ------------------------------------

Please email: with the following details. 

Subject line: Your order ID number, your name and your contact telephone number

Body of the email:

  1. Your full name, contact telephone number, email address and current delivery address:
  2. The exact brand, model number and serial number of your machine and date of purchase:
  3. A copy of your original email invoice/receipt attached to the email.
  4. A description of the fault or issue:
    • What part(s) is not working/ has broken as per the manuals naming conventions -
    • Details how the part broke and what exactly you were you doing / juicing (please list items you were juicing and quantities ) / filtering / making -
    • Please detail your average usage e.g. for a juicer how much juice you produce per day in litres and length of time the machine is switched on for -
    • Confirmation that you have read the troubleshooting section of the manual if provided -
  5. Please attach at least 1 clear photo of the broken part(s) if visible.

------------------------------------------------------------------------------                    -----------------------

In most cases we can reply to warranty and support requests within 24hrs Monday to Friday, however in some circumstances depending on the issue it may take a little longer.

Please note warranties do not cover miss use or excessive use that could be classified as commercial usage.

Customers will be advised in writing as to where to return faulty goods if required to do so. Depending on the fault and product, the item can be sent to different locations, so please make sure you have been instructed on the correct address before you attempt to return any goods.

Please note warranties are back to base and cover parts and labour and do not cover postage or packaging costs. If you do not wish to pay for postage and packaging, once approved it is possible to arrange for drop off and collection of repaired items from our Swansea service centre and collection of replacement parts from our Gatwick parts and storage facility.

For smaller items we recommend using a Royal Mail signed for service.

For larger items we recommend using a courier service such as UPS booked through  (most items weighing less than 8kgs cost less than £8 to collect from a UK address and deliver to another UK address).

Thank you for your time with this, supplying us with these details will allow us to resolve your issue as soon as possible.