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FAQ

What payment methods do you accept?

We accept the following credit & debit cards – MasterCard, Visa, Delta, Visa Electron, Maestro, Switch, Solo, Amex. We also accept payment via PayPal. You can select this option at the end of the checkout.

What currency will I be charged in?

All purchases will be charged in GB Pounds. Euro prices are for information only.

Do you accept phone orders?

Yes, we accept phone orders on +44 (0) 207 7948485.

How long does delivery take?

Orders are usually shipped the day of purchase if the order is placed online before 2pm Monday – Friday, if the order is received after this time it will be dispatched the following working day. Delivery is next working day for the UK delivery, 2 days for UK Offshore and Scottish Highlands and 2-4 days for Mainland Europe deliveries. For all other locations please contact us. All our products are stored in our state of the art warehouse near Gatwick Airport in London for the quickest possible UK and European dispatch.

What couriers do you use?

We use a range of different couriers. e.g. City Link, TNT, DHL, UPS, Interlink Express, Parceline & Royal Mail.

How much does delivery cost?

UK Delivery is free for all items over £100. Please see the delivery information page for all shipping costs.

What is your Refunds & Returns policy?

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (W11 LTD trading as Energiseyourlife.com, 145-157 St John Street, London, EC1V 4PW, United Kingdom,  support@energiseyourlife.com , Phone number: + 44 207 7948485) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form (see the following link to download this form), but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Download the Model Cancellation Form here (PDF 22KB)>

We ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take a juicer of out a box and examine it, and you could switch on a juicer to listen to it, however we ask that you do not insert or pass raw food through it and make juice in it. Do not refuse to accept the goods from the courier, accept the goods from the courier and the correct address to return the goods will be provided to you.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us at - Energise Your Life, c/o International Logistics Group, Goods In Returns Department, Unit 2D Gatwick Gate, Charlwood Road, Crawley, West Sussex, RH11 0TG, Tel: +44 (0) 207 7948485 without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. We kindly ask that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit, and that the plug on any electrical item is packed in sufficient wrapping so that it cannot scratch, dent or break the equipment in transit.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you are ordering on behalf of a business the Consumer Contract Regulations 2013 do not apply and our contract of sale with your business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a full refund if you wish to return the goods. We do not normally accept the return of goods bought by a business unless the product is new and in its original, unopened packaging.

If in doubt about any aspect of our cancellation and returns policy, please either email or phone us and we will be happy to help.

What happen if i find a product you sell at a lower price than you have advertised?

If you find a product at a lower price we are happy to refund you the difference.

Do you have a showroom facility to view the products?

In order to give you the best possible price and to keep our overheads down we don’t provide a showroom facility at present. On our website we have tried to provide you with as much detailed information about each product that we stock, we also include a video demonstration on each product where available so you can get as clear as possible understanding of the product, also if you have any further questions please do not hesitate to contact us.

Technical steps to follow to conclude the contract and how to correct input errors

Please follow the following steps to conclude the contract and to correct any input errors that may arise at each step of the ordering process -

When you have decided on the product or products you wish to purchase please add the item/items to your shopping cart using the ‘Add to Cart’ button

You will then be brought to a page summarising the items in your shopping cart. If you are satisfied with the contents of your shopping cart please click on the ‘Proceed to checkout’ button   

You will then be brought to the Secure Checkout page which has 5 steps.

Step 1 – Account Details
•    If you would like to register an account with us please select the option to ‘Register an account’ if you would prefer to checkout as a guest please select the ‘Checkout as a guest’ option

Step 2 – Enter your Billing details
•    You must enter a valid email address without any spaces
•    If you have selected the option to ‘Register an account’ please create a password without any spaces (your password can be a mix of characters and numbers) and enter this in the Password field. You must then re-enter the same password in the ‘Confirm Password’ field in order validate your password
•    You must enter your first and last name
•    You must enter a valid telephone number using numbers only and no characters
•    You must enter your full billing address
•    You must select your billing country from the drop down list.
•    Depending on your billing country you may be required to select your billing State/Province from the drop down list. If a red asterisk is present on this field you have to select or enter a valid State/Province.
•    You must enter a valid Zip/Postcode. If you do not have a Zip/Postcode please enter the numbers 00 in the Zip/Postcode field.
•    If your shipping details are exactly the same as your billing details then please select the tick box option ‘I also want to ship to this address’ This will automatically fill in your details for step 3 and move you to step 4 Shipping Method. If your shipping details are different please do not select the tick box option ‘I also want to ship to this address’ and click on the button ‘Bill to this address’ instead.

Step 3 – Enter your Shipping details
•    You must enter your first and last name
•    You must enter a valid telephone number using numbers only and no characters
•    You must enter your full shipping address
•    You must select your shipping country from the drop down list.
•    Depending on your shipping country you may be required to select your billing State/Province from the drop down list. If a red asterisk is present on this field you have to select or enter a valid State/Province.
•    You must enter a valid Zip/Postcode. If you do not have a Zip/Postcode please enter the numbers 00 in the Zip/Postcode field.
•    Please then click on the ‘Ship to this address’ button to proceed to step 4

Step 4 – Shipping Method
•    You will be presented with one shipping option based on your shipping address and order total, please select this option using the tick box.
•    Please click the continue button

Step 5 – Order Confirmation
•    Here you will be presented with a summary of the contents of your order and the Grand Total payable
•    If you have a Gift Certificate or Coupon code you can enter this here in the ‘Redeem a Gift Certificate or Coupon’ and click ‘Apply’ to apply this to your order.
•    If you have any additional order instructions/comments, please enter them in the ‘Order Instructions/Comments (Optional)’ text box
•    Please review our terms and conditions by clicking on the ‘terms and conditions’ link. If you are in agreement with our terms and conditions please tick the checkbox ‘Yes, I agree with the terms and conditions.’
•    If you would like to sign up to our newsletter please tick the checkbox ‘I'd like to receive your newsletter’
•    Please then click on the ‘Buy Now’ button

You will then be redirected to SagePay our payment gateway-

•    Please select the payment method you would like to use.
•    If you chose PayPal you will be transferred to PayPal to complete your purchase
•    If you chose to pay by debit or credit card you will be brought to the ‘Enter Card Details’ page
•    Please enter your card number without spaces as it appears on the card
•    Please enter your first name and surname as it appears on the card
•    Please enter a valid Expiry date as it appears on the card
•    Please enter a valid Security Code - The security code can usually be found on the signature strip on the back of most cards. In most cases the security code is the last 3 digits printed on this signature strip. With American Express cards, the security code is the four digits printed just above the card number.
•    Please ensure to enter the correct billing address - The billing address is the address to which your card is issued. If your transaction is failing it may be due to your card issuer holding the wrong billing address. You must enter a valid first line of your billing address, town/city in the Billing City field and select the correct Billing Country
•    The billing post code is the post code to which your card is issued. If your transaction is failing it may be due to your card issuer holding the wrong post code. NOTE: If you do not have a post code you should enter 00 in the billing post code field.
•    Once all the details are entered correctly click on the  ‘Proceed’ button
•    You will then be brought to a confirm transactions page, once you confirm payment your card will be charged and the payment is complete.

You will then be redirected back to our website to the ‘Thanks for your order page’.

Your order is now complete and you will receive an email from us confirming your order. 

If you require any further assistance in placing your order please call us on +44 207 7948485 or email support@energiseyourlife.com.

Where do you keep your Products

Our products are kept in our state of the art warehouse near Gatwick Airport, London.

What are your contact details?

Email: support@energiseyourlife.com
Telephone: +44 (0) 207 7948485
Opening Hours: Mon-Fri 10am - 5pm

**Mail:
Energiseyourlife
145-157 St John Street
London
EC1V 4PW
United Kingdom

** Please note this is not the address to send product returns. Once a return has been authorised you will be supplied our service centre returns address.

What is your company registration number and VAT registration number?

Company registration number: 04781233
VAT registration number: GB 877038394

Do you take trade/retail orders?

Yes, please contact us using the information above.