The term ‘Energiseyourlife’ or ‘us’ or ‘we’ refers to the owner of the website www.energiseyourlife.com which is wholly owned by W11 Limited trading as Energiseyourlife (referred to throughout this website as Energiseyourlife), whose registered office is: W11 LTD, 145-157 St John Street, London, EC1V 4PW, United Kingdom. Company Registration Number 04781233. The term ‘you’ or ‘your’ refers to the user or viewer of our website.
Products displayed on our website can be ordered securely online through our 256 bit encrypted secure server secured by Geo Trust, with payment secured & processed by SagePay and HSBC bank.
We accept the following credit & debit cards – MasterCard, Visa, Delta, Visa Electron, Maestro, Switch, Solo, Amex. We also accept payment via PayPal. All options can be selected during the checkout process.
We also happily accept phone orders on +44 (0) 207 7948485, Monday to Friday, 10am – 5pm.
Once you’ve placed your order and provided a valid email address you will receive an email order confirmation and a receipt of your credit card transaction from SagePay or PayPal.
Orders are usually shipped the day of purchase if the order is placed online before 2pm Monday – Friday, if the order is received after this time it will be dispatched the following working day. Delivery is next working day for the UK delivery, 2 days for UK Offshore and Scottish Highlands and 2-4 days for Mainland Europe deliveries. For all other locations please contact us. Please see the delivery information page for delivery costs, for all other locations please email us at firstname.lastname@example.org.
We use a range of different couriers. e.g. UPS, City Link, TNT, DHL, Interlink Express, Parceline & Royal Mail.
If you wish to change the delivery details or redirect the package to an alternative address once the order has been despatched, this will incur an additional charge starting from £17 depending on weight. If you would like to make a change to the delivery address after the item has been despatched, please contact us.
If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers.
Please note: Delivery times are not guaranteed times; there is no such a thing as a guaranteed delivery day as EnergiseyourLife nor the couriers can legislate for problems arising in transit. Even so, 99% of our UK Mainland orders are attempted the following working day. If your order is urgent, we suggest allowing sufficient time to get the order to you allowing for any eventualities.
Couriers will attempt to deliver your order up to 3 times, if delivery is unsuccessful after the third attempt the goods will be returned to our warehouse with the return costs levied on the order, return costs vary depending on weight and location returning from. Redelivery of a returned order will take place following payment of the return costs and new delivery costs.
If upon receipt of your goods you find they are damaged please notify our office immediately and retain the damaged packaging. Some couriers need notification within 24 hours for us to be able to make a claim and they may need to inspect the damage in person.
Under the EU Directive on Consumer Rights you have the right to return unwanted goods. This "cooling-off" period gives you 14 days in which to cancel your order. The period starts the day after the day that goods are received. If you wish to cancel an order within the 14 day cooling-off period, you may do so providing the goods are in a re-saleable condition, we ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take a juicer of out a box and examine it, and you could switch on a juicer to listen to it, however we ask that you do not insert or pass raw food through it and make juice in it.
To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and invoice number, please submit this via email to email@example.com. When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer's expense. We will send you the correct address to return the goods, this may not be the same address from which the goods were sent. Do not refuse to accept the goods from the courier, accept the goods from the courier and the correct address to return the goods will be supplied within 24 working hours.
Refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. You will remain liable for the cost of any goods that are not returned or made available for collection.
You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit, please make sure the plug on any electrical item is packed in sufficient wrapping so that it cannot scratch, dent or break the equipment in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier to cover this.
Assuming that our return's policy has been adhered to returned goods will be credited within 30 day of our receiving them.
If you are ordering on behalf of a business the Distance Selling Regulations do not apply and our contract of sale with your business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a full refund if you wish to return the goods. We do not normally accept the return of goods bought by a business unless the product is new and in its original, unopened packaging.
If in doubt about any aspect of our returns policy, please either email or phone us and we will be happy to help.
This section is in addition to individual manufacturer’s warranties. Warranty for all products sold through this website are serviced in the UK.
If you believe your goods may be faulty please telephone us to discuss this with one of our staff members before returning the goods as we are often able to advise and resolve problems you may experience over the telephone, thereby saving you the trouble of repacking and returning an item unnecessarily. If we cannot resolve the problem over the telephone then we will agree to a return.
Faults occurring after the 14-day cooling off period are still covered by the Sales of Good Act (1979) and also by the individual manufacturer's warranties that come with some products.
Authorised returns of faulty goods should be accompanied by information and a letter explaining fully the reasons you think the goods are faulty. If the goods are faulty they will be repaired, replaced or refunded. If the goods are found to not be faulty then we will have to charge for the time spent testing the equipment and/or return delivery charges at our standard delivery rates.
After 30 days has elapsed from receipt of an order, the customer is responsible for the cost of returning faulty goods &/or postage costs of parts sent to the customer under warranty. If a fault is found to have occurred due to accidental damage, misuse or expected wear and tear you will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be returned to you.
Energiseyourlife cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that product ceases trading, goes into liquidation or is declared bankrupt, or we should cease supplying the product.
We endeavour to make our instructions as clear as possible and would welcome any suggestions you have to make them even easier.
Warranty and Support Requests must be submitted to us in writing. Please follow the instructions and format on the Warranty and Support Requests Page to allow us to resolve your issue as quickly as possible.
Customers will be advised in writing as to where to return faulty goods, depending on the fault and product, the item can be sent to different locations, so please make sure you have been instructed before you attempt to return any goods.
W11 Ltd t/as Energiseyourlife are part of a WEEE scheme run by Econo-Weee. We offer our UK customers collection of like for like goods when they purchase a new product from us. This means that if you are buying a new juicer, we will collect your old juicer free of charge; this does not cover other products though, for instance we will not collect your old kettle if you are ordering a blender - only like for like items are included.
Before arranging a collection please consider that over six million electrical items are thrown away every year in the UK. It is estimated that over half of them are still working or could easily be repaired." (ITDG, 2003). Therefore, if your product is in fully working order, consider giving it to a friend, local charity or some organisation you know of who would benefit from such a donation. Please contact us for more information.
If you find the same item you want to buy selling for less from another mainstream UK outlet (i.e. excluding membership clubs, market stalls, duty free shops) we will try our best and endeavour to match the price. Simply send us details of the offer and we will get back to you within 24hrs, Monday to Friday.
All orders taken on our site are handled by a secure server which means that all your personal information is encrypted before it is sent and then only we can read it. You can verify the secure status of our server in a number of ways:
• By default most browsers put up an alert window advising you that you are about to enter a secure site.
• A closed padlock symbol will appear in the status bar of your browser, the address bar on your browser many also turn indicating that this is a secure website.
• The web address in the address bar will commence with https:// instead of http:// The additional 's' signifies secure.
The information you transmit is encrypted using 256 bit SSL (Secure Socket Layer) technology, currently the most sophisticated encryption method available for public use. Our secure server benefits from a Geo Trust SSL certificate which confirms the security of the system. Payments are processed securely through SagePay and HSBC bank. The confidentiality and security of your personal information is of paramount importance and we hope that the measures we have taken to protect it demonstrate this. If you have any concerns or questions please do not hesitate to contact us - we will be delighted to answer them for you. Please note that customer details are never released to third-parties under any circumstances.
Please note Energiseyourlife is based in the United Kingdom. All payments on our website are processed in GBP – pound sterling only. If you are visiting our website from Europe for illustration purposes to help you understand our prices we include a live market Euro currency conversion rate. Please note these are live market trading rates. When you proceed to the payment page of our website through either SagePay for PayPal you will be presented with the GBP cost of your purchase, please note we only charge your card in GBP and not Euro.
For payments in different currencies most credit/debit card issuers charge a currency conversion rate of between 1-4% above live market rates to process payments. Please note this is not something Energiseyourlife charge, this is a charge levied by your card issuer or bank for foreign currency transactions. If you are using a Euro debit or credit card please consult your card issuer prior to purchase to understand their currency conversion rate to understand what the total cost of your order will be. Most card issuers detail these rates daily on their websites. Energiseyourlife are in no way liable for the rates your credit /debit card company use to process GBP pound sterling payments.
We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of Energiseyourlife, please contact us. We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days.
This website may contain links to other websites which are not under the control of, nor maintained by Energiseyourlife. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.
Energiseyourlife shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.
This website may include unintentional inaccuracies or typographical errors, for which we apologise. Energiseyourlife reserve the right to make changes in the products, prices and content described in this website at any time and without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
Energiseyourlife shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the online shopping service is provided on an "as is" and "as available" basis.
Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.
This agreement between Energiseyourlife and you shall be governed by and interpreted in accordance with UK law, and UK courts shall have jurisdiction to resolve any disputes.
All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our trade marks, names or logos or those of any third party.
We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this web site. The content of this website is and remains the intellectual property of Energiseyourlife.
©Copyright 2003-11 W11 Ltd T/A Energiseyourlife, Company Registration Number 04781233.