What payment methods do you accept?
We accept the following credit & debit cards – MasterCard, Visa, Delta, Visa Electron, Maestro, Switch, Solo, Amex. We also accept payment via PayPal. You can select this option at the end of the checkout.
What currency will I be charged in?
All purchases will be charged in GB Pounds. Euro prices are for information only.
Do you accept phone orders?
Yes, we accept phone orders on +44 (0) 207 7948485.
How long does delivery take?
Goods are usually shipped the day of purchase if the order is placed online before 2pm or the day after. Delivery normally takes 24 hrs for a UK delivery and 2-4 days for Mainland Europe delivery.
What couriers do you use?
We use a range of different couriers. e.g. City Link, TNT, DHL, UPS, Interlink Express, Parceline & Royal Mail.
How much does delivery cost?
UK Delivery is free for all items over £100. Please see the delivery information page for all shipping costs.
What is your Refunds & Returns policy?
Under the Distance Selling Regulations you have the right to return unwanted goods. This "cooling-off" period gives you 7 working days in which to cancel your order. The period starts the day after the day that goods are received. We kindly ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you could switch on a juicer to listen to it, however you are not be allowed to make juice in it.
Warranty and Support Requests must be submitted to us in writing please follow the instructions and format on the Warranty and Support Requests Page to allow us to resolve your issue as quickly as possible.
When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer's expense. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. You will remain liable for the cost of any goods that are not returned or made available for collection.
You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit, please make sure the plug on any electrical item is packed in sufficient wrapping so that it cannot scratch, dent or break the equipment in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier to cover this.
Assuming that our return's policy has been adhered to returned goods will be credited within 30 day of our receiving them.
If you are ordering on behalf of a business the Distance Selling Regulations do not apply and our contract of sale with your business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a full refund if you wish to return the goods. We do not normally accept the return of goods bought by a business unless the product is new and in its original, unopened packaging.
What happen if i find a product you sell at a lower price than you have advertised?
If you find a product at a lower price we are happy to refund you the difference.
Do you have a showroom facility to view the products?
In order to give you the best possible price and to keep our overheads down we don’t provide a showroom facility at present. On our website we have tried to provide you with as much detailed information about each product that we stock, we also include a video demonstration on each product where available so you can get as clear as possible understanding of the product, also if you have any further questions please do not hesitate to contact us.
Where do you keep your Products
Our products are kept in our state of the art warehouse near Gatwick Airport, London.
What are your contact details?
Telephone: +44 (0) 207 7948485
Opening Hours: Mon-Fri 10am - 5pm
145-157 St John Street
** Please note this is not the address to send product returns. Once a return has been authorised you will be supplied our service centre returns address.
What is your company registration number and VAT registration number?
Company registration number: 04781233
VAT registration number: GB 877038394
Do you take trade/retail orders?
Yes, please contact us using the information above.